Terms and conditions
Welcome to HJELM web shop. When shopping on this site you accept the terms and conditions stated below. Please read before starting your shopping.
GENERAL INFORMATION
Tina Hjelm
Uglebrovej 5
3200 Helsinge
Denmark
VAT no. 25 79 16 57
PAYMENT
I am in the midst to close down my web shop as in the traditional way and have disconnected the payment gateway.
To pay for your purchase contact me on tina@tinahjelm.dk and I will send you an invoice with details of bank transfer, MobilePay and payment link for payment with credit card of your choice
www.tinahjelm.dk accepts Visa, Mastercard, American Express, PayPal, MobilePay
You do not pay any transaction charges
All prices are in DKK and incl. VAT
DELIVERY
The expected delivery time is 5-10 working days. You have the choice of free delivery paid by HJELM and a faster more safe one, Registered Delivery, paid by yourself - please see the cost below . Any customs and duties imposed by the destination country are paid for by the customer
Note, THE FREE DELIVERY will be send as normal post and will NOT have any tracking number or insurance, any missing parcel with this choice of delivery will NOT be replaced
SHIPPING
the FREE ONE - applies to total purchase of DKK 500 or more
DK : 1 - 2 working days
NO, FO, UK : 5 – 10 working days
Europe : 4 – 5 working days
Rest of the WORLD : up to 20 days
Do you wish a faster and safer shipping method, send by REGISTERED DELIVERY . the costs are:
DK : DKK 0 / 1 - 2 days delivery
NO, FO : DKK 244 / 2 - 3 days delivery
SV, FIN, D, B, NL, A, CH DKK 134 - 150 / 2 - 3 days delivery
UK, I, E, P, GR DKK 204 / 2 - 3 days delivery
AUS, NZ, US, CDN DKK 284 / 2 - 3 days delivery
rest of the WORLD DKK 364 / 3 - 5 days delivery
The above Delivery Time is a guideline only. HJELM cannot be held responsible for delays due to circumstances, which is out of my hand
i.e. Do you find the delivery cost for Registered Delivery strangely set for your country, please do take contact to tina@tinahjelm.dk and I will look further into it.
RETURNS
HJELM want you to be completely satisfied with your purchase, which is why we offer a 14 days return policy. If for any reason you are not happy with your order, you may return it within 14 days of the date of purchase for a refund.
To initiate a return, please contact HJELM on tina@tinahjelm.dk, and provide your order number and reason for the return. We recommend using a tracking service as HJELM cannot take responsibility for lost or undelivered returns. Please note the items must be returned in it’s original condition and packaging. HJELM reserve the right to refuse returns that do not meet these conditions. THE COST OF THE RETURN SHIPPING IS HELD BY THE CUSTOMER
it is not possible to return:
1. Jewellery and artwork especially commissioned by customer
2. unique jewellery repair carried out according to agreement
Once we have received and approved the returned item(s), we will process the refund to your account. The original shipping costs are non-refundable unless the return is due to a production fault or error on our part.
WARRANTY
According to Danish law you have 24 months of warranty on items bought.
This means that HJELM will fix, exchange or return your money does the jewellery purchased break due to a production fault. Please do inform of the fault right after discovering, and very importantly, include the receipt or certificate of your purchase when returning the item.
RETURN ADDRESS
Tina Hjelm
Uglebrovej 5
3200 Helsinge
Denmark
INFORMATION ABOUT RIGHT OF COMPLAINT
If you wish to issue a complaint about an item bought at tinahjelm.dk where you believe we have acted wrongfully, you can contact Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby at www.forbrug.dk
As an EU resident you can send your complaint to the European Commission's online redress portal here: http://ec.europa.eu/odr
It costs a fee to get the complaint processed. When issuing a complaint, you will need to state our email address: tina@tinahjelm.dk